Contact Us / Contactez-nous :

 

12 Rue du Bon-Pasteur
Lyon, Auvergne-Rhône-Alpes, 69001
France

0981632597

Tea Heritage, tea bags maker since 2013, lovely and cute different shapes of tea bags to let your tea time more dreamy.

Shipping & Returns

Shipping & Returns

 

Shipping France

Unless otherwise stated, I make every effort to ship within 1 week. You should receive your order within 1-2 weeks. 

Shipping International

Unless otherwise stated, I make every effort to ship within 1 week. You should receive your order within 2-4 weeks.   
 

Please note that I cannot be responsible for packages not received if an incorrect address has been provided.
 

Returns

Exchange / resend is accepted for damaged item during shipment. Please contact us within 1 week after you got the parcel and send us the picture(s) of the damaged item(s).

Please, we do not refund any item, all our products are made to order and we cannot take your item back. 


We take responsibility if this is us who made the mistake, and so we expect buyers to take responsibility of the mistake they made.

 

We are very open to any communication and we are happy to help if there is any issues, but please write in respect as we do.